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45vip FAQ – Get Your Questions Answered

Here you'll find the most common questions from Brazilian players about registration, Pix deposits, withdrawals, bonuses, Sports Betting, Live Casino, and more. If you can't find what you need, support is available via live chat 24/7.

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Account & Registration

Yes, creating a 45vip account is 100% free. There are no registration fees, monthly charges, or automatic fees simply for having an account. The only financial transaction occurs when you choose to make a deposit to play — and even then, the minimum deposit via Pix minimum is just R$ 10.00. You can create an account, browse the games catalog, and explore the platform without making any deposit.

Not at the time of registration. To create your account and start playing, you only need to fill in the form with your full name, CPF, date of birth, phone number, and state, plus create an email and password. The KYC (identity verification) process is only required before your first withdrawal. At this stage, 45vip requires a photo of your national ID (RG or CNH) and proof of address from the last 90 days. The process takes less than 24 hours after documents are submitted.

No. 45vip only allows one account per CPF. Creating multiple accounts to accumulate bonuses or get around limits is a violation of the Terms and Conditions and will result in the cancellation of all accounts linked to the same CPF, with bonus balances blocked. If you've forgotten your existing account password, use the password recovery option on the login or contact support — our team will help you regain access without needing to create a new account.

The minimum age is 18 years of age or older. 45vip requires users to confirm they are of legal age at registration and verifies date of birth during the KYC process. Any account identified as belonging to someone under 18 is immediately closed, regardless of available balance. The service is available exclusively to users aged 18 and over residing in Brazil.

To permanently close your account, contact support via live chat or by email at suporte@45vip.net. Any available balance is processed via Pix before the closure is finalized. Accounts closed at the user's request cannot be reopened using the same CPF. If you're struggling with your gambling habits and need a break, consider using the responsible gaming — such as temporary or permanent self-exclusion — which were designed specifically for situations like this.
Deposit

After logging in, go to the Deposits & Withdrawals, select Pix as the payment method and enter the amount you wish to deposit (minimum of R$ 10.00). 45vip will generate a QR Code or Pix key. Open your banking app (Nubank, Itaú, Bradesco, Banco do Brasil, or any other), go to the Pix section, scan the QR Code or paste the key, and confirm the payment. Funds are credited to your 45vip account in seconds — available 24 hours a day, 7 days a week, including weekends and public holidays.

45vip accepts the most widely used payment methods in Brazil: Pix (faster, no fee), bank slip, credit and debit card, PicPay, Mercado Pago and TED bank transfer by all major banks (Nubank, Itaú, Bradesco, Banco do Brasil). Pix is the recommended method for speed — funds appear in your account within seconds. Boleto bancário can take up to 3 business days to clear.

In rare cases, there may be a short processing delay. First, check whether the payment was confirmed in your banking app — if it shows as "completed" or "paid," the funds have left your account. Wait a few minutes and refresh the 45vip page. If the balance still hasn't appeared after 15 minutes, contact live chat support with the following details: the amount deposited, the time of the transaction, and your Pix receipt (a screenshot works). Our team will locate the deposit and credit the balance manually if needed.

Yes, there are maximum limits per transaction that vary depending on the payment method. For Pix, the standard limit per transaction is R$ 10,000.00, and can be adjusted for verified users with a transaction history. If you need to deposit amounts above the standard limit, contact support to check the options available for your account. In addition to the per-transaction limit, you can also set a personal deposit limit daily, weekly, or monthly in the responsible gaming settings — a useful tool for keeping your spending in check.
Withdrawal

Withdrawals on 45vip are processed via Pix in up to 5 minutes. To request it, go to the Deposits & Withdrawals, select "Withdraw," enter the amount and your destination Pix key. The Pix key must be registered under the same CPF as your 45vip account — this is a security measure to ensure funds go directly to the account holder. Pix withdrawals are processed 24 hours a day, every day, including weekends and holidays.

The minimum withdrawal amount via Pix on 45vip is R$ 20.00. There is no daily maximum withdrawal limit for accounts with completed KYC — you can withdraw your full available balance whenever you want. For accounts without completed identity verification, a withdrawal limit applies and is only removed once KYC is approved. If you have questions about your available withdrawal balance (considering bonus balance and rollover), contact support via live chat.

The most common reasons for a withdrawal being under review or declined are: (1) pending KYC — verification documents not submitted or not approved; (2) incomplete bonus rollover — the bonus balance hasn't yet met the wagering requirement to be withdrawn (your own deposit balance can be withdrawn normally); (3) mismatched Pix key — the Pix key provided is not linked to the CPF on the account; (4) security verification — unusual account activity may be reviewed before a withdrawal is released. Either way, live chat support will explain exactly what's happening and walk you through the steps to resolve it.

KYC (Know Your Customer) is the identity verification process required by financial and betting industry regulations to prevent money laundering and ensure that the account holder is who they claim to be. At 45vip, KYC is requested before your first withdrawal and consists of: a photo of your national ID (RG or CNH) with a selfie, proof of address from the last 90 days and proof of Pix key ownership. The process is reviewed in under 24 hours. Once approved, you won't need to repeat it — your KYC stays valid as long as your details don't change.
Bonuses & Promotions

The welcome bonus is automatically credited after the first deposit on the account. The bonus percentage and maximum amount depend on the promotion active at the time of your registration. Generally, the higher the deposit, the higher the bonus — up to the cap of the current promotion. Bonus balance is kept separate from your own deposit balance and can only be withdrawn after meeting the rollover requirement (wagering multiplier) within the bonus validity period. Your deposit balance, excluding any bonus, can be withdrawn at any time after KYC is complete.

Rollover is the total amount you need to wager in order to convert your bonus balance into real (withdrawable) funds. For example: if you receive a bonus of R$ 100.00 with a 10x rollover, you will need to place bets totaling R$ 1,000.00 on eligible bets before you can withdraw any winnings generated by the bonus. Bets placed on Sports Betting, slots, and Live Casino generally count toward the rollover — the specific details for each promotion are in the Terms and Conditions of the offer. Rollover progress can be tracked in the bonus section of your account.

45vip runs regular promotions for active users, including: weekly cashback on net losses, odds multipliers on selected Brasileirão and Libertadores matches, free spins on featured slots, tournaments with real cash prizes and reload offers for frequent users. Promotions are announced in the offers section of the platform after you log in. Users who have activated responsible gaming tools (such as deposit limits or self-exclusion) are automatically removed from promotional communications lists for the duration of those active tools.

Promotional codes can be entered during your registration, in the "Promo Code" field of the registration form. Some codes can also be applied in the deposits section or the promotions area after logging in — specific instructions are included with each code. If you received a code but aren't sure where to enter it, contact support via live chat with the code — our team will apply it manually when needed. Each code has specific terms of use, minimum deposit amount, and expiration date as described in the promotion's terms.
Sports Betting

45vip covers the top Brazilian and international football competitions: Brasileirão Série A, Série B, Copa do Brasil, Copa Libertadores, Copa Sudamericana, state championships, Premier League, La Liga, Bundesliga, Serie A, Champions League, and much more. Beyond football, the platform also offers betting on volleyball, basketball (NBB), MMA and UFC, tennis, e-sports, and other sports. The championships catalog is constantly updated. Check the Sports for the full calendar of available events.

Live betting (in-play) lets you place bets on sporting events as they unfold, with odds that update in real time based on the score, minute, and flow of the game. To access it, log in to 45vip, go to the Sports and filter by "Live." You'll see all ongoing events with available markets — match result, next goal, live handicap, total corners, and much more depending on the sport. During a Brasileirão match, for example, you can bet on the final score, the top scorer, or the second-half result separately.

If an event is cancelled before it starts, your bet is automatically refunded and the amount is returned to your account balance. If an event is suspended mid-match, the outcome depends on the specific rules for that sport and market: generally, if the match resumes within 24 hours and the result is official, bets are settled as normal. Otherwise, they are cancelled and refunded. Full details can be found in the Terms and Conditions on the platform. If you have any doubts about a specific bet, contact support via live chat.

Yes! The Tips from 45vip features analysis and betting tips for the biggest Brasileirão, Copa do Brasil, Libertadores, and other competition matches. Tips are based on head-to-head history, recent team form, lineups, and other relevant factors. Important: tips are analysis-based suggestions — they do not guarantee any outcome. Sports Betting involves risk and the final result depends on what happens on the field. Always bet within your budget.
Casino & Slots

45vip has more than 500 slots available, including classic titles and the latest releases from the global market. To access them, just log in and browse the Casino section. Games are organized by category (most popular, new releases, jackpots, themed) and you can filter by provider or search by name. New slots are added every week. Slots can be played directly in your mobile or desktop browser — no app download required.

The progressive jackpots build their prize pools with every bet placed by any player on eligible games — a fraction of each bet goes into the jackpot pool, which keeps growing until someone wins it. At 45vip, jackpots can reach significant amounts. To be in with a chance, simply play the slots or casino games displaying an active jackpot symbol. Eligibility rules (such as the minimum bet required to qualify) are described in each game's info section. The prize is automatically credited to your account balance when you hit the winning combination.

The 45vip Live Casino offers tables featuring roulette, blackjack and baccarat with real dealers streamed in HD video in real time. To play, go to the Live Casino section after logging in, then choose your preferred table and game. You interact with the dealer and other players through the platform's interface. The live casino runs 24 hours a day, 7 days a week. For a smooth experience, we recommend a connection of at least 10 Mbps — the live casino works well on mobile via 4G/5G or a stable Wi-Fi connection.

Yes, 45vip offers crash games — a format where a multiplier climbs progressively from 1x and you need to cash out before it "crashes" (drops to zero). The longer you wait, the higher the potential multiplier — but so is the risk of losing everything. The challenge is knowing exactly when to walk away. Crash games are fast-paced (usually under a minute per round) and popular for being intuitive and exciting. They're available in the games section of the platform after you log in.
Security

If you suspect unauthorized access to your account, act immediately: (1) go to your account and change your password now; (2) contact support via live chat and let them know you suspect unauthorized access — our team will preventively lock the account while the investigation is underway; (3) check your betting and transaction history to identify any activity you don't recognize. 45vip will never ask for your password through any channel — if someone contacted you claiming to be from support and asked for your password, that's a scam. Once resolved, enable 2FA in your account settings for added protection going forward.

After logging in, go to "Settings" via the profile icon and navigate to the Security section. There you'll find the option to enable 2FA via SMS to your registered phone number. With 2FA active, each new login requires a 6-digit code sent to your phone, in addition to your password. It's free, takes less than two minutes to set up, and adds an important layer of protection — especially for users who keep a high balance in their account or make frequent Pix withdrawals.

45vip processes users' personal data in accordance with the LGPD (Lei Geral de Proteção de Dados — Lei nº 13.709/2018). Your data is collected solely for the purposes described in the Privacy Policy: account creation and management, transaction processing, fraud prevention, service-related communications, and compliance with legal obligations. 45vip does not sell personal data to third parties. All communication between your device and the platform is protected by 256-bit SSL encryption. You can request access, correction, or deletion of your data at any time by emailing suporte@45vip.net.
Responsible Gaming

Self-exclusion can be activated in two formats: temporary (from 30 days to 6 months) or permanent. To activate it, contact support via live chat or by email at suporte@45vip.net and let them know you'd like to activate self-exclusion and for how long. Our team processes the request in under 1 hour. During self-exclusion, login is blocked and no promotional communications are sent. Any available balance can be withdrawn via Pix before the block takes effect. Temporary self-exclusion cannot be reversed before the chosen period ends — this protection is intentional. Learn more on the Responsible Gaming.

Go to your 45vip account settings, navigate to the "Responsible Gaming" or "Limits" section, and select "Deposit Limit." You can set a maximum amount per day, week, or month. Limit reductions take effect immediately. Limit increases have a 24-hour waiting period before they take effect — a safeguard against impulsive decisions. Once set, the system automatically blocks new deposits when the limit is reached, regardless of any active promotions. This tool is free and can be adjusted at any time within the applicable waiting period rules.

If you feel that gambling is becoming a problem, you don't have to deal with it alone. In Brazil, you can seek help at the CVV (Centro de Valorização da Vida) by phone 188, available 24 hours a day. The CAPS (Psychosocial Care Center) in your city offers free treatment through the SUS for behavioral addiction. Psychologists specializing in compulsive behaviors can be found on the Federal Council of Psychology website. The 45vip support team can also point you in the right direction — any conversation about responsible gambling is handled with complete confidentiality and zero judgment. Visit our Responsible Gaming for more information.

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Everything You Need to Know About 45vip, All in One Place

Most questions from 45vip users revolve around four topics: how to create and verify an account, how to deposit and withdraw via Pix, how bonuses work, and which games are available. This FAQ page was built based on the real questions our support team receives every day — it's not a generic list copied from another site. Every answer reflects how the platform actually works.

About registration: creating an account at 45vip is simple and free. You'll need a valid CPF, be 18 or older, and be a resident of Brazil. The form takes less than two minutes to complete, and once you confirm your email, you can deposit and start playing right away. Identity verification (KYC) is only required before your first withdrawal — not before playing — so you can get started without any delay.

On deposits and withdrawals: Pix is the most popular payment method at 45vip for a simple reason — it's instant, fee-free, and available 24 hours a day, including weekends and holidays. The minimum Pix deposit is R$ 10.00, and Pix withdrawals are processed within 5 minutes to the key registered under the same CPF as the account. For those who prefer other options, 45vip also accepts boleto bancário, credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from major Brazilian banks.

About bonuses and promotions: the welcome bonus is credited automatically after your first deposit. Bonus funds have a rollover requirement before withdrawal, but your own deposit balance can be withdrawn at any time after KYC. 45vip also offers weekly cashback, odds multipliers on the Brasileirão, and free spins on slots — promotions that appear in the offers section of the platform after you log in.

On security: 45vip uses 256-bit SSL encryption across all communications and operates in compliance with the LGPD. The optional 2FA adds an extra layer of protection for those who want it — and is highly recommended. We will never ask for your password by email, chat, or phone. If anyone contacts you claiming to be from 45vip and asks for your password, ignore it and let us know immediately. Any question not answered here can be addressed directly with our team in the live chat — available 24 hours a day, every day.

Why Choose 45vip?

The reasons why over 850,000 Brazilians play here.

Instant Pix, Always Available
Deposit and withdraw via Pix any time of day, 365 days a year. Deposit balance credited in seconds, withdrawals processed in under 5 minutes. No fees, no hassle, no waiting for the next business day.
Brasileirão, Copa do Brasil, and Libertadores
Bet on every Brazilian football match with dozens of markets per game — result, handicap, total goals, top scorer, corners, and more. Competitive odds and live stats streaming.
Slots, Jackpot & Live Casino
Over 500 slots, progressive jackpots with accumulated prizes, and roulette, blackjack, and baccarat tables with real HD dealers — all in one place, accessible directly from your phone or computer.
24-Hour Support in Portuguese
Our team is available in Portuguese via live chat every single day, no exceptions. Most issues are resolved in under five minutes — from login problems to missing withdrawals, bonus questions, and everything in between.
Safe & Reliable Platform
256-bit SSL encryption, LGPD compliance, KYC identity verification, and access monitoring. Your balance and personal data are protected to the same security standard as a digital bank.
Responsible Gambling Tools
Deposit limits, session alerts, cooling-off periods, and self-exclusion — all available in your account with no hassle. 45vip takes responsible gaming seriously because sustainable entertainment is good for everyone.

Didn't Find Your Answer?

Reach our team through whichever channel you prefer — we respond in Portuguese.

Live Chat
The fastest way to resolve any issue. Our team responds within minutes, in Portuguese, every day of the week.
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Support Email
For matters that require more detail or documentation, email us at suporte@45vip.net. We respond within 24 hours.
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Platform Documentation
Please refer to the Terms and Conditions, Privacy Policy, and Responsible Gaming page for detailed information on rules and policies.
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For matters related to responsible gaming, to activate self-exclusion, set limits, or seek support, visit the page Responsible Gaming or speak directly with support via live chat. All conversations on this topic are handled with priority and full confidentiality.

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Free registration in 2 minutes, a bonus on your first Pix deposit, and instant access to Brasileirão betting, slots, live roulette, and jackpots. Have questions? Support is available via chat 24/7.

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45vip Help Center: The information on this page is for guidance only and supplements our Terms and Conditions and Privacy Policy. In the event of any conflict between this FAQ and the official documents, the official documents shall prevail. You can also visit our Responsible Gaming. Available to users aged 18 and over residing in Brazil only. Gambling can be addictive — please play responsibly.
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